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Covered California glitches annoy users

By Carlo Falco
Published On: Oct 15 2013 08:51:37 PM CDT

The Affordable Care Act’s website’s glitches have ruffled a lot of feathers. 

Avik Roy of Forbes is even claiming that it's a conspiracy to keep people from seeing your health insurance premiums.

California’s CoveredCA.com is where Golden State residents can sign up for the Affordable Care Act.

CoveredCA has seen 94,000 applicants since the exchange opened with over 1.5 million visits.  The agency has also received about 105,000 calls.

When CoveredCA debuted the average handling time was about 17 minutes.

We decided to get the facts and tested it in the newsroom today and averaged a minute and 35 seconds per statement inquiry.

We didn’t actually buy any insurance, but looked to see how long it would take to get a quote and did so without submitting any personal information.  Just annual salary, zip code and the ages of the people covered.

In the process we uncovered a few remaining glitches.

The most common were browser time-out errors.  But we also found it difficult to access the site using the address bar, making Google the most reliable method of access.

In addition, on older model computers the site generated a warning message that looks similar to a virus alert.

Both these warnings were dealt with by refreshing the browser and agreeing to the error message.

Starting on Jan. 1, 2014 health insurance is mandatory for all California residents.