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Health insurance marketplace drives in thousands of visitors

By Vienna Montague, Producer
Published On: Oct 08 2013 08:26:39 PM CDT
Covered California

New statistics released Tuesday show thousands of visitors flooding health insurance exchange website CoveredCa.com, implying a strong demand for coverage.

Here are the facts:

  • Unique visits to CoveredCA.com - 987,440
  • Call volume - 59,003
  • Average wait time - 15 Minutes
  • Average handling time - 17 Minutes
  • Applications - 43,616
  • Partially completed applications - 27,305
  • Completed applications determining eligibility - 16,311
  • Californians determined eligible For coverage - 28,699
  • Small business health options program businesses registered - 430

The influx of visitors to the website has caused several crashes since it was openedĀ  Oct. 1.

It should be noted that while the average wait time during a call was a little more than 15 minutes, Covered California is reporting a reduction in wait time to less than four minutes total by Oct. 4.